Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs all payment, refund, and cancellation matters related to Linkdekho.com ("Platform", "we", "us", "our"). This Policy forms part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Disclaimer.

This Policy is governed by and compliant with:

• The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
• The Information Technology Act, 2000
• The Indian Contract Act, 1872
• Reserve Bank of India ("RBI") guidelines on digital payments
• All other applicable laws and regulations in force in India

1. Free Core Services — No Payment Required

The core features of Linkdekho are completely free of charge with no time limit. These include:

• Creator Page creation and hosting at linkdekho.com/[username]
• Access to all free themes
• Link management — adding, editing, and removing links
• Tab management — Career, Jobs, Products, Collabs, Social
• Basic analytics dashboard
• Account creation and management

No payment is required to access any of the above features. If you have not made any payment to Linkdekho, this Policy does not apply to you and there is nothing to refund.

2. Payments on the Platform

Linkdekho may charge for the following categories of services:

2.1 Premium Features and Themes

Linkdekho may introduce paid premium themes, advanced analytics, or other premium features ("Paid Features"). Where such features exist, they will be clearly marked and priced in Indian Rupees (INR) inclusive of applicable GST before purchase.

2.2 Brand Advertising and Sponsorships

Brands and businesses that enter into advertising or sponsorship arrangements with Linkdekho ("Brand Partners") may make payments for ad slot placements and creator partnerships. All brand partnership payments are governed by a separate Brand Partnership Agreement signed between Linkdekho and the Brand Partner.

2.3 Payment Processing

All payments on the Platform are processed through secure, RBI-compliant payment gateways. By making a payment, you confirm that:

• You are the authorised holder of the payment instrument used
• All payment details provided are accurate and complete
• You have read and agreed to this no-refund policy before completing the transaction
• You understand the nature of the digital service being purchased

3. Strict No-Refund Policy — Detailed Scope

Linkdekho's no-refund policy applies strictly and without exception to the following:

• Premium theme purchases — Once a premium theme is unlocked and activated on your Creator Page, the payment is final and non-refundable under any circumstances
• Paid feature subscriptions — Once a paid feature or subscription is activated, no refund will be issued for any unused portion of the subscription period, regardless of whether you choose to use the feature
• Brand advertising payments — Once an advertising campaign is live or content has been published, advertising fees are non-refundable, except as expressly specified in the Brand Partnership Agreement
• Change of mind — We do not offer refunds if you change your mind after purchase, decide you no longer need the service, or find an alternative
• Partial use — No partial refunds will be issued for partial use of any paid service or subscription period
• Account termination due to policy violation — If your account is suspended or terminated due to a violation of our Terms and Conditions, no refund will be issued for any payment made, regardless of the remaining subscription period
• External factors — No refunds will be issued due to factors outside Linkdekho's control, including but not limited to your internet connectivity, device compatibility, browser issues, or changes to third-party platforms you link to
• Dissatisfaction with free features — Since free features carry no charge, no refund or compensation is applicable

4. Limited Exceptions to the No-Refund Policy

Notwithstanding our strict no-refund policy, Linkdekho will consider refund requests only in the following exceptional circumstances, which must be demonstrated with supporting evidence:

4.1 Duplicate Payment

Where you have been charged more than once for the same service in the same transaction due to a verified technical error or payment gateway failure. Refund requests for duplicate payments must be submitted within 7 days of the transaction date with transaction IDs for both charges.

4.2 Payment for Service Not Delivered

Where you have made a verified payment but the corresponding Paid Feature was not activated or delivered within 48 hours due to a confirmed fault on our part — not due to incorrect information provided by you. Requests must be submitted within 14 days of the expected delivery date.

4.3 Verified Unauthorised Transaction

Where a payment was conclusively made from your account without your knowledge or authorisation, and you have:

• Reported the unauthorised transaction to your bank or payment provider immediately
• Filed a complaint with the relevant authorities
• Provided Linkdekho with a bank statement or official confirmation of the unauthorised transaction

Such requests must be submitted within 7 days of becoming aware of the unauthorised transaction.

4.4 Verified Billing Error

Where an incorrect amount was charged due to a pricing or billing error demonstrably originating from Linkdekho's systems. The difference between the amount charged and the correct amount will be refunded. Requests must be submitted within 7 days of the transaction.

⚠️ Important: All refund requests under Section 4 are subject to Linkdekho's sole and final determination. Raising a refund request does not guarantee a refund. We reserve the right to decline any refund request that does not meet the criteria above or where supporting evidence is insufficient.

5. Cancellation Policy

5.1 Cancellation by You — Free Account

You may delete your free Linkdekho account at any time from your dashboard settings. No cancellation notice period is required. Your Creator Page will be taken offline immediately upon account deletion. No refund is applicable as no payment was made.

5.2 Cancellation by You — Paid Subscription

If and when subscription-based Paid Features are introduced:

• You may cancel your subscription at any time from your dashboard settings
• Cancellation will take effect at the end of your current paid billing period
• You will continue to have access to the Paid Feature until the end of the period for which you have already paid
• No refund will be issued for the remaining days in your current billing period after cancellation
• You will not be charged for subsequent billing periods after cancellation

5.3 Cancellation by Linkdekho

Linkdekho reserves the right to cancel or suspend your access to any Paid Feature or your account if:

• You violate our Terms and Conditions or this Policy
• Your payment fails or is reversed by your bank or payment provider
• We receive a valid court order or government directive
• We discontinue the relevant Paid Feature

Where Linkdekho discontinues a Paid Feature that you have subscribed to and no comparable alternative is offered, a pro-rata refund for the remaining paid period will be considered at our discretion.

5.4 Brand Partner Cancellation

Cancellation of brand advertising arrangements is governed by the Brand Partnership Agreement between Linkdekho and the Brand Partner. In the absence of specific cancellation terms in the Brand Partnership Agreement:

• Campaigns that have already gone live cannot be cancelled or refunded
• Campaigns not yet live may be cancelled with written notice, subject to a cancellation fee of up to 25% of the total campaign value to cover work already undertaken

6. Chargebacks and Payment Disputes

If you raise a chargeback or payment dispute with your bank or card issuer without first contacting Linkdekho and allowing us the opportunity to resolve your concern, we reserve the right to:

• Immediately suspend or terminate your account pending resolution of the dispute
• Dispute the chargeback and provide evidence of the valid transaction to your bank
• Permanently ban your account from the Platform if the chargeback is found to be fraudulent or unjustified
• Pursue recovery of the disputed amount through legal means if the chargeback is found to be invalid

We strongly encourage you to contact us at hello@linkdekho.com before initiating any chargeback, as most genuine concerns can be resolved directly and promptly.

7. GST and Taxes

All payments made to Linkdekho for Paid Services are subject to Goods and Services Tax (GST) as applicable under Indian tax law. GST is non-refundable once a transaction is completed, even in circumstances where a refund is approved under Section 4. In such cases, only the base amount excluding GST will be eligible for refund, subject to applicable tax regulations.

Tax invoices will be issued for all chargeable services in compliance with GST requirements. If you require a GST invoice, please provide your GSTIN at the time of purchase.

8. How to Request a Refund (Exception Cases Only)

If you believe your situation falls within the limited exceptions in Section 4, submit your refund request with all required evidence to:

9. Refund Processing (Approved Refunds)

Where a refund is approved under Section 4:

• Refunds will be credited to the original payment method only — credit card, debit card, UPI, net banking, or wallet as used at the time of purchase
• We do not issue refunds in cash, via cheque, or to a different payment method than the original
• Approved refunds will be initiated by Linkdekho within 5 to 7 business days of approval
• Once initiated, credit to your account will depend on your bank or payment provider — typically 5 to 10 business days for cards and net banking, and 1 to 3 business days for UPI and wallets
• Linkdekho is not responsible for any delay once the refund has been initiated from our end
• GST component of the payment is non-refundable as specified in Section 7

10. Consumer Rights

Nothing in this Policy is intended to limit or exclude your statutory rights as a consumer under the Consumer Protection Act, 2019 or any other applicable consumer protection legislation in India. If you believe your statutory consumer rights have been violated, you may contact:

• The National Consumer Helpline at 1800-11-4000 or 14404
• The Consumer Disputes Redressal Commission in your district
• The e-Daakhil portal at edaakhil.nic.in for filing online consumer complaints

We encourage you to contact us first at hello@linkdekho.com, as we are committed to resolving genuine disputes fairly and promptly.

11. Grievance Officer

Payment and refund related grievances may be directed to our Grievance Officer in accordance with the IT Rules, 2021:

12. Changes to This Policy

Linkdekho reserves the right to update this Policy at any time. Material changes will be notified to registered users via email at least 7 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy. The version of this Policy in effect at the time of your payment shall govern any refund request related to that payment.

13. Contact Us

For any questions about this Refund and Cancellation Policy:

Legal References: Consumer Protection Act, 2019 · Consumer Protection (E-Commerce) Rules, 2020 · Information Technology Act, 2000 · Indian Contract Act, 1872 · GST Act, 2017 · RBI Guidelines on Digital Payments · IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021